Support Portal Guide
How to Register
You should have received an invitation code via email from us, which is necessary for registering on the portal. If you haven't received a code or haven't requested access yet, please reach out to our support desk at support@citydynamics.com.
Once you have obtained your invitation code, go to the Sign In page in the header and click on Redeem Invitation. Enter your invitation code in the designated input field. After redeeming the code, you will be prompted to set up a username and password, which can differ from your regular Dynamics login. These credentials will only be used for accessing the support portal.
Create a Case
You can open cases directly from the home page or the My Support page by completing a simple form. The customer and contact fields will be automatically populated, so there will be no need to update these. Please provide a concise overview of the issue or inquiry in the case title. For the subject, choose the relevant Dynamics product associated with the case. In the description area, include a comprehensive account of the issue, ensuring to provide as much detail as possible. Additionally, attach any error logs, images of the problem, or other pertinent files.
Managing Your Cases
You can view a list of your current open cases and their statuses under the My Support page. You also have the option to switch views to see previously closed cases and all historic cases. Within an individual case you can the view the original details, the date and time of the last update and all the email communications that are linked to the case.
From the case you have the option to add comments which will allow you to update the case with additional information and attachments. You also have the option to cancel or close the case. Use the cancel option in the instance where a case is no longer needed and use the close option for when the issue has been resolved. Generally the support team will perform the close action so you will not need to do this.